Cancellations, Claims, Adjustments and Returns
Cancellations and Alterations to Existing Orders
If you wish to cancel your order for any reason, please contact us as soon as possible. We will not be able to cancel your order for a refund after a period of 90 days. We can offer store credit for the amount in this case.
Once an order is processed, we cannot guarantee our ability to make changes or cancellations to an order. CarryGreen will make every effort to comply with your cancellation request. If an order is processed and is in production, there will be a minimum charge of 20% to cover order entry and preparation expenses. In addition, you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include but are not limited to setup charges, artwork preparation charges, shipping charges and restocking fees. All completed work and costs incurred will be the responsibility of the customer.
Claims, Adjustments and Returns
If you have any problems with your order please contact customer service at 1-888 743 3129 within 15 days of receipt. We advise opening your merchandise to review its quality, even if you do not intend to use it right away. After this time we will be unable to go back and provide credit. Please have your order number available. We do not accept unauthorized returns. If any problem arises, please call customer service immediately. If necessary we will issue an RMA number (Return Material Authorization) and provide you with a shipping address.
As you may be aware, custom printed products cannot be restocked. In fact, the industry standard for customized products dictates a no return and a no refund policy.
Please note: All our sample item sales are final, we do not accept returns for sample orders or provide any discount for the sample order.
CarryGreen will issue a store credit for up to the same value as the original order minus any shipping fees. Shipping charges will not be credited back as this charge is made on behalf of the shipping company. The store credit may be treated as cash, and may be used at any time and on any product we stock.