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We make best efforts to ship your products to your desired destination in the most economical way possible given your specified date and production limitations. The most economical means of transportation is typically UPS Ground.
All orders are shipped FOB (freight on board) from the factory. This means that you own the merchandise from that point on. We guarantee that your items will leave the factory on or before the ship date specified on our Order Acknowledgment. We cannot be held responsible for goods lost or delayed by common carrier, international or US Customs departments or by ‘acts of God’. We will typically notify you with tracking information within 24 hours of shipment. If you have any questions or problems, please call customer care toll-free at 1-888 743 3129 for assistance.
We are able to ship to most locations in the US and abroad although individual carriers. We cannot ship to PO boxes.
All orders will be shipped using CarryGreens’ account and billed with your order at published rates for that carrier. If you prefer to use your own account, we can accommodate you. Please provide us with the carrier name and your account number either via email. If you choose to use your own account, you will be solely responsible for the insuring of your shipment. If your shipment is damaged or lost in transit, you will be responsible for the full invoiced amount of the items.
Additionally, Saturday deliveries are limited to domestic US shipments only and only apply to UPS Next Day service. Saturday deliveries will result in additional shipping charges.
Free standard shipping on qualified products within US except Hawaii, Puerto Rico and Alaska
Do you need to ship your products to multiple locations for various events? At CarryGreen, it is no problem at all for us to send your items where they need to be. In the ‘additional instructions’ section of your order form, just specify that you need your order sent to multiple locations. A Customer Care Representative will call you or send you an email in order to obtain the details. Freight will be billed individually for each shipment on your final invoice.
We recommend you use your own UPS or FedEx account number as we cannot estimate duties and taxes of various countries.